Privacy Notice

Who we are

Tyler Dennis (“we”, “us”, “our”) operates the PitLane Pro cloud-based shop management platform for auto repair businesses. For the purposes of data protection law, Tyler Dennis is the data controller of the personal data described in this notice.

What personal data we collect

We collect the following categories of personal data:

• Identity and contact data: name, email address, phone number, postal address, and business name.
• Account data: login credentials, profile information, and role/permissions within a shop.
• Service data: customer records, vehicle information, repair orders, estimates, invoices, photos, notes, and other content you enter into the platform.
• Usage and technical data: IP address, browser type, device identifiers, pages visited, features used, and error logs.
• Support data: messages, tickets, and feedback you send to us.

How we use your data

We use personal data for the following purposes:

• To create and manage your account and provide the PitLane Pro service.
• To process repair orders, estimates, appointments, and customer records.
• To maintain security, prevent fraud, and monitor service health.
• To provide customer support and respond to inquiries.
• To improve the product, develop features, and analyze usage trends.
• To send service-related notices and, where permitted, marketing communications.

Legal basis

We process personal data on the basis of contract performance, legitimate interests, consent (where required), and legal obligation. You may withdraw consent at any time by contacting us.

Who we share data with

We share personal data only where necessary:

• Service providers: hosting, analytics, error reporting, email, and customer support tooling.
• Merchant of Record: Paddle.com processes payments, subscriptions, tax, and invoicing on our behalf.
• Professional advisers: legal, accounting, and insurance providers when required.
• Authorities: regulators, courts, or law enforcement when required by law.

International transfers

Your data may be stored and processed in countries outside your own. Where data is transferred outside the UK or European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Data retention

We keep personal data for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it.

Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your data.
• Restrict or object to certain processing.
• Request a portable copy of your data.
• Withdraw consent where processing is based on consent.
• Complain to a supervisory authority. We aim to respond to requests within one month.

Security

We use appropriate technical and organizational measures to protect personal data, including encryption in transit, access controls, and regular security reviews.

Cookies

We use essential cookies to operate the service and analytics cookies to understand usage. You can manage cookie preferences through your browser settings.

Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be posted on this page with the updated date.